The questions travellers actually send us, answered straight. Search below, or jump to a topic.
Send us an enquiry with your dates, group size and roughly what you want to see. We come back with a written itinerary and a per-person price. If it looks right, we hold the dates against an advance and send you a confirmation with everything spelled out.
You can start from the contact page, on WhatsApp, or by walking into the Gorakhpur office.
Earlier is cheaper and calmer, especially around October, November, and the big festival weeks, when hotels and flights fill first. For a normal tour, four to six weeks is comfortable. For treks with internal flights, give it longer.
Short notice is not a problem in itself – we have put trips together in a few days – you just get fewer choices on hotels.
Yes, and most people end up here. The listed packages are a starting shape – change the nights, swap a city, add a rest day, upgrade one hotel and keep the rest simple. Planning it with you costs nothing extra.
Broadly: autumn and spring are the classic windows for clear mountain views and comfortable walking weather. Summer brings the monsoon, which means green hills, fewer crowds and lower prices, but cloud can hide the peaks. Winter is cold high up and pleasant in the valleys.
What actually matters is which part of Nepal you are going to and what you want to do there – tell us both and we will be specific.
Family groups, temple groups, schools and office trips are a good part of what we do. For bigger numbers we arrange coaches, block-book rooms and send a coordinator so nobody spends the holiday counting heads.
Share a rough headcount and dates and we will quote per person.
It depends on the trip – how many hotels have to be held, whether there are internal flights or permits, and how close the dates are. The exact advance and the balance date are written into your confirmation before you pay anything, so there are no surprises.
Ask us for the figure while you are still deciding; we will tell you upfront.
Four, and you can mix them across instalments:
Everything is set out on the online payment page, where you also submit your transaction ID and screenshot so we can match the money to your booking quickly.
Yes – a receipt for every payment, and an invoice for the trip. Keep them: they are what you quote if any question comes up later, and they carry the reference number we track your booking by.
If a receipt has not reached you within a working day of paying, tell us rather than assuming it is on its way.
Every quote we send has an inclusions list and an exclusions list side by side, because that is where most travel disputes start. Read the exclusions properly – things like personal expenses, tips, and anything optional usually sit there.
If something you assumed was included is not on the list, ask before you pay and we will either add it or price it separately.
It depends on your nationality and the route you take, and these rules do change. Tell us which passport you hold and where you plan to cross from, and we will send you the current requirement list before you book.
Whatever the paperwork, carry a government photo ID for the whole trip – hotels and checkposts will ask for it – and keep a photo of every document on your phone as backup.
Two ways: fly into Kathmandu, or travel overland through one of the border crossings. Overland is cheaper and lets you break the journey; flying saves a day at each end.
From Gorakhpur, the overland route is what most of our travellers take, and we handle the vehicle from your doorstep. Tell us where you are starting from and we will lay out both options with times and costs.
Carry some local cash for small purchases, tea shops and tips – cards work in cities and better hotels but not reliably in smaller places or on trek routes. ATMs exist in the main towns and thin out as you go higher.
There are rules about which notes and how much currency you may carry across the border. We will brief you on the current position for your route before you leave.
We strongly recommend it, and for trekking at altitude we would call it essential. Unless your quote explicitly lists insurance as included, it is not – you arrange it yourself.
If you are trekking, check that the policy actually covers the altitude you will reach and includes emergency evacuation. A lot of standard policies quietly do not.
For the shorter treks – Poon Hill, Ghandruk, the lower Langtang valley – if you can walk four to five hours a day on uneven ground without dreading the next morning, you will be fine.
Longer routes like Everest Base Camp or Annapurna Base Camp ask for more: consecutive long days, thin air, and cold. Start walking with a loaded daypack a couple of months out and it changes the whole experience.
It is the real risk on high treks, and it is not about fitness – strong walkers get it too. That is why the itineraries we build include acclimatisation days that look like wasted time and are not. Do not let anyone talk you into skipping them.
Tell your guide early if you get a headache that will not shift, lose your appetite or cannot sleep. Going down is the treatment that always works. If you have a heart or lung condition, or you are on medication, speak to your doctor before you book a high route.
Our guides are briefed to turn a group around when it is the right call. Nobody has ever regretted that decision afterwards.
A guide is worth it for anything beyond the busiest routes – for the route itself, yes, but mostly for knowing when something is going wrong. A porter changes a hard trek into an enjoyable one more than any piece of kit will.
Whether they are already in your price depends on the package; check the inclusions list.
We send a proper packing list once your route is fixed, because it changes a lot between a three-day walk and a two-week one. The things people most often get wrong:
The cancellation terms that apply to your trip are written into your confirmation before you pay – how much is refundable and by when. Read that section at booking time, not at cancelling time.
In general, the closer to departure you cancel, the more has already been committed on your behalf to hotels, transport and permits, and the less can come back. Tell us as early as you know.
Often yes, especially if you tell us early and the new dates are outside peak weeks. What it costs depends on what the hotels and transport operators will do for us – sometimes nothing, sometimes a difference in rate.
Ask before you commit to new dates and we will check what is actually possible first.
Once the refundable amount is agreed, it goes back to the account the payment came from. The bank's own processing time then applies, which is usually a handful of working days.
Keep your payment reference handy – it is the fastest way for us to trace anything.
It happens in the mountains, and nobody controls it. Our job is to re-plan around it quickly – a different route, a night somewhere else, a rearranged order – and to keep you informed rather than leave you guessing.
Costs that come out of a genuine disruption are handled as fairly as we can, but services already used or paid for cannot always be recovered. This is exactly the gap travel insurance exists to cover.
Vegetarian food is easy across Nepal – it is normal there, not a special request. Stricter requirements such as Jain, no-onion-no-garlic, or specific allergies need arranging in advance, particularly on trek routes where the kitchen is whatever the teahouse has.
Tell us at booking, not on arrival, and we will brief the hotels and the guide.
In the cities and main tourist towns, connectivity is fine and most hotels have wifi. On trek, it gets patchy and then disappears, and where it exists it is often paid and slow.
A local SIM is usually cheaper than roaming. Tell the people at home in advance that you will be out of contact for stretches – it saves a lot of worry.
Plenty of solo travellers and women travel Nepal every season without trouble, and the ordinary precautions you would take anywhere apply here too – be careful after dark in unfamiliar places, keep someone informed of your plan, and trust your instincts about people and situations.
If you would rather not be alone on a route, say so and we will arrange a guide. You will have our number and a local contact throughout the trip.
Call us – +91 9235624444 – or message the same number on WhatsApp. A hotel that is not what was promised, a vehicle that has not arrived, a driver problem: tell us while it is happening, not afterwards in a review.
Most of it we can fix within the hour. What we cannot fix is something we only hear about once you are home.
Try a shorter word, or ask us directly – a real person reads every message and we will add the answer here afterwards.
Ask on WhatsAppAsk us the awkward question – the one about money, or the bit of the itinerary you are not sure about. We would rather answer it now than have you find out later.
